Brilliant and timely, thoughtful and practical. Regradless of the final shape of health care reform in the U.S., the patient-focused idea can and must be implemented. Bravo! --Tom Peters, coauthor of In Search of Excellence and author of Liberation Management
This in-depth book offers advice on how health care operations can shift from hierarchical organization structures to patient-focused approaches. Uses a wealth of examples to illustrate the challenges faced by organizations that have undertaken this type of restructuring.
About the Author
J. PHILIP LATHROP is a vice president in the Chicago office of Booz**Allen Health Care, Inc. In his seventeen years with the firm, he has led a broad range of consulting engagements for top management of many of the country's leading hospitals, HMOs, proprietary chains, and professional associations. During the past five years, he has devoted nearly all of his time helping clients develop and implement patient-focused care.
