Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
About the Author
Vincent R. Waldron is Professor of Communication Studies at Arizona State University.
Features
Volume in Polity’s Organizational Communication series, providing an overview of the topic of emotions in the workplace
This is a trendy, cutting edge topic.
This will be the first book to set out this research in a way that non-specialist readers can access.
The book is designed to work in conjunction with larger overview textbooks as required reading.
