Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.
New to Edition
"Select Service” lodging terminology to reflect the change for former limited service lodging is introduced to reflect current changes.
Technological advances including social media, guestroom technology, IT infrastructure, surviving a tough economy with help from technology, and demystifying Web 2.0 are now included in the technological list of advances of lodging industry.
The section on Brands has been updated to include two research studies and names of current lodging properties.
Hotel Organisation and the Front Office Manager includes an update for the components of the organisation charts of the large, full service hotel, a medium size lodging property, and a select service lodging property.
Emphasis on the use of social media in the Hospitality industry
Revenue Management includes a new, vibrant Hospitality Profile of a revenue manager.
Within Preparation and Review of the Night Audit, the end-of -chapter questions were revised to include occupancy percentage, average daily rate, RevPAR, and yield computation.
New Section to address the role of the chief engineer responsibilities: Role of chief engineer in a lodging property, Managing maintenance inter-departmental communications, energy management, and the greening of the lodging Industry.
Features
Covers the management and operation of the front office of a hotel or lodging facility using a human resources approach
Includes commentaries from hotel front office managers, general managers, and other department managers
Contains case studies, industry profiles, and international articles that accentuate the international work force and international career opportunities
