"I continue to marvel at how Collection Management Handbook: The Art of Getting Paid is still the single most valuable book in my library. Not only does this book answer every collections question possible, it is my constant source of inspiration. When I feel I need to be motivated, I only have to scan through this book. I highly recommend it, even to the most seasoned accounts receivables associates."
–Jackie Crews, MMNS A/R Manager
Medical Manager R&D
WebMD

"BRAVO! Mr. Coleman has touched upon all the important topics in an easy-to-read manual to effectively generate cash flow from dormant collection accounts. This book is an important read. I highly recommend this valuable asset to any aspiring bill collector and collection department personnel."
–Russell Sessler, President
Morgan & Curtis Associates, Inc.

"Throughout this book, Coleman offers creative solutions for today’s toughest collection problems. This is a must-read for anyone with past due receivables."
–Erica Nash, Credit & Collections Manager
Forbo Linoleum, Inc.