About the Author
A former practicing facility manager, STORMY FRIDAY is President ofThe Friday Group in Alexandria, Virginia, which providesmanagement, marketing, and facilities services to commercialbusiness and government. She lectures extensively worldwide onfacility management issues.
DAVID G. COTTS is Chief of Building Maintenance and Repair for TheWorld Bank headquarters in Washington, D.C. He is a past presidentof IFMA and also teaches facility management at George WashingtonUniversity.