Description
Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change. A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.
About the Author
Michael J. Stahl, PhD, is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co-authored, or edited ten books in Strategy, Management and Total Quality.
Features
* Leaders in their fields discuss global competition, ISO 9000, leadership development, customer focus, process management and culture change.
* Chapters grouped into sections dealing with customers, systems, processes, and continuous improvement.
* Research documented in several chapters was supported by the National Science Foundation's Transformation to Quality Organization research program jointly sponsored by the American Society for Quality.
