Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.
About the Author
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester.
Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.
Features
Provides students and managers with a complete overview of all the business.
Improvement techniques presently used internationally.
Based on widespread research involving the collaboration of 18 organisations on 31 manufacturing sites in the UK, US and Europe.
Focuses not just on the tools but on understanding the underlying methodology of their applications.
