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Facilities Change Management
ISBN: 978-1-444-34607-7
December 2011
Wiley-Blackwell
272 pages
Facilities Change Management is a practical evaluation of the management of change for facilities managers and related professions. It considers:
Each of these is considered in relation to modern facilities management issues. The discussion will enable practising facilities managers, project managers, surveyors, service providers and architects to understand, engage with and manage facilities change effectively at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects.
*Treats workplace productivity and customer service as its central theme.
*Brings together a number of relevant themes from the design of the workplace to customer service and stakeholder management.
*Matches core competencies identified in the British Institute of Facilities Management training programme.
*Written in an accessible style by an established author and Editor of the journal Facilities.