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Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap)

ISBN: 978-0-471-65476-6

March 2004

208 pages

Description
Praise for Performance Management

"We are witnessing a convergence among advanced management concepts and practices. Performance management is a means to pull it all together, to understand the strengths and limitations of each management practice and leverage it for competitive advantage. Cokins' book walks us through all this in a manner that makes something confusing much less so.
There is no one right answer for any situation. The answer lies in a balance of concepts and the integration of them. Performance Management is the glue that holds them all together.
This book helps the reader understand the breadth of PM. It's not just about measuring!"
—John F. Morrow, CPA, AICPA Vice President, The New Finance

"Gary Cokins has articulated the '411' of performance management. His combination of personal anecdotes with fundamental cost and performance management theories provides business leaders at all levels, in any industry or profession, a solid resource for practicing their work.
This book is not only an invaluable resource for those new to performance management but provides guidance, wisdom, support, and insight to all industry leaders and managers. Cokins has organized and simplified the many complex performance management theories, associated tools, and infrastructure for the reader.
Buy it, read it, and give it to your colleagues—then celebrate your successes!"
—Sue Swertfeger, Senior Manager, Owens & Minor

About the Author
GARY COKINS is a strategist for SAS, the world’s market leader in data management, business intelligence, and analytical software. He is an internationally recognizedexpert, speaker, and author on advanced cost management and performance improvement systems. Cokins has served on activity-based information committees with several organizations including: CAM-I, Institute of Management Accountants (IMA), American Production and Inventory Control Society (APICS), American Society for Quality (ASQ), Society of Manufacturing Engineers, American Institute of Certified Public Accountants (AICPA), Institute of Industrial Engineers, and Purchasing Management Association of Canada. He is the author of four previous books: An ABC Manager’s Primer, Activity-Based Cost Management: Making It Work, Activity-Based Cost Management: An Executive’s Guide (Wiley), and Activity-Based Cost Management in Government.
New to Edition
  • Numerous illustrations will assist students in understanding the concepts that are being presented
  • Provides a blueprint for showing how to test and validate if the goals set by senior management are achievable
  • Explains how time, service level, cost, quality, and flexibility all interrelate
  • Shows how to integrate the analytical tools now used by companies (e.g., balanced scorecard, ABM, etc.) to assist in modeling and "what-if" scenarios
  • Shows how to manage people and equipment with the information that is now provided with an integrated system
  • Cokins is very well known in the cost management and performance management market; SAS Institute is extremely well respected in the performance management arena