The Juran Prescription is a comprehensive primer written for physicians, administrators, managers, and other health care personnel who play a leadership role in today's highly complex and competitive environment. The book presents illustrative examples of successful organizations--Intermountain Health Care, UniHealth America, Kaiser Permanente, the Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts--that have applied Juran's principles in managing patients, hospitals, HMOs, and managed care organizations. The book explores in detail how a health care organization can manage quality, outcomes, satisfaction, loyalty, and cost.
About the Author
KATHLEEN JENNISON GOONAN is the medical director of policy, evaluation, and improvement for Blue Cross and Blue Shield of Massachusetts. An associate of the Juran Institute, she lectures nationally on clinical quality management.
