Seamless Government: A Practical Guide to Re-Engineering in the Public Sector

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Seamless Government: A Practical Guide to Re-Engineering in the Public Sector

Russell M. Linden

Description

Seamless Government tells how to re-engineer government agencies to meet the needs of its customers "seamlessly" that is, in a smooth, effortless, responsive manner. The author details a step-by-step approach for re-engineering in all levels of government, explaining how to assess, design, and implement radical changes in the way government does business—and how to overcome resistance along the way. "Full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual."—James Fallows, Washington editor, The Atlantic Monthly

About the Author

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

To Purchase this product, please visit

https://dev.store.wiley.com/en-ca/Seamless+Government%3A+A+Practical+Guide+to+Re-Engineering+in+the+Public+Sector-p-9780787900151