Drawing on his extensive experience, J. Philip Lathrop offers in-depth advice on how health care operations can shift from hierarchical organization structures to patient-focused approaches. He uses a wealth of examples from health care practice and analogies from other industries to illustrate the challenges faced by organizations that have undertaken this type of restructuring.
About the Author
J. PHILIP LATHROP is a vice president in the Chicago office of Booz**Allen Health Care, Inc. In his seventeen years with the firm, he has led a broad range of consulting engagements for top management of many of the country's leading hospitals, HMOs, proprietary chains, and professional associations. During the past five years, he has devoted nearly all of his time helping clients develop and implement patient-focused care.
