"The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being 'patient-centered.' It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care."
—Diana J. Mason, PhD, RN, FAAN, editor in chief, American Journal of Nursing

"Putting Patients First may well revolutionize what you do and how you do it, and provide you far more satisfaction in your job." —Harvey Picker, founder, Picker Institute

"This book is a model of 'best practices' for self and systems."
—Jean Watson, PhD, RN, Distinguished Professor of Nursing, Murchinson-Scoville Endowed Chair in Caring Science, University of Colorado Denver

"'Patient-centric' is not just a buzzword for this gang. They invented it and live it and extend it and reinvent it every day."
—Tom Peters, co-author, In Search of Excellence

"Of all the dimensions on which health care needs to improve, the most important is 'patient-centeredness.' In this timely volume, some of the best minds in the field guide us to rethink the very definition of that term, and show us both the boldness and the promise of new forms, systems, and attitudes that can help us become what we ought to be: not hosts to our patients, but well-behaved, respectful guests in their lives."
—Donald M. Berwick, MD, MPP, president and CEO, Institute for Healthcare Improvement